This legal notice pertains to web site www.ponycraftstore.com hereinafter referred to as Pony Craft Store Private Limited or this Web site or "this site" or We.

  1. ”Pony Craft Store Private Limited" have their own separate identities but in this web site we may sometimes use "Pony Craft Store Private Limited", "craftstore", "we" or "us" when we refer to "Pony Craft Store Private Limited” and their companies in general or where no useful purpose is served by identifying any particular company

  2. This web site contains material including text, photographs, Documents and other images and sound, which is protected by copyright and/or other intellectual property rights. All copyright and other intellectual property rights in this material are either owned by " Pony Craft Store Private Limited" or " Pony Craft Store Private Limited" have been licensed to it by the owner(s) of those rights so that it can use this material as part of this web site.

  3. This web site also contains trademarks, including the mark "Pony Craft Store Private Limited" and the "Pony" emblem. All trademarks included on this web site belong to "Pony Craft Store Private Limited" or have been licensed to it by the owner(s) of those trademarks for use on this web site.

  4. "Pony Craft Store Private Limited" may change the terms and conditions and disclaimer set out above from time to time. By browsing this web site you are accepting that you are bound by the current terms and conditions and disclaimer and so you should check these each time you revisit the site.

  5. "Pony Craft Store Private Limited" may change the format and content of this web site at any time without prior notice.

  6. "Pony Craft Store Private Limited" may suspend the operation of this web site for support or maintenance work, in order to update the content or for any other reason.

  7. "Pony Craft Store Private Limited" reserves the right to terminate access to this web site at any time and without notice.

  8. This web site may include links to external web sites, pages. When you follow such links the external web site may appear as a full screen (in which case you will need to use the back button on your browser to return to this web site) or in some cases it may appear within the frame of this web site (in which case you will be able to return to this web site by using the navigation buttons within the frame). Where an external web site appears within the frame of this web site, this is purely for ease of navigation back to this web site and does not indicate any responsibility on our part for the external web site concerned, even if it is a web site owned and operated by another "Pony Craft Store Private Limited". These links are provided in order to help you find relevant web sites, services and/or products which may be of interest to you quickly and easily. It is your responsibility to decide whether any services and/or products available through any of these web sites are suitable for your purposes. "Pony Craft Store Private Limited" is not responsible for the owners or operators of these web sites or for any goods or services they supply or for the content of their web sites and does not give or enter into any conditions, warranties or other terms or representations in relation to any of these or accept any liability in relation to any of these (including any liability arising out of any claim that the content of any external web site to which this web site includes a link infringes the intellectual property rights of any third party).

  9. All information or advice provided as part of this web site is intended to be general in nature and you should not rely on it in connection with the making of any decision. "Pony Craft Store Private Limited" tries to ensure that all information provided as part of this web site is correct at the time of inclusion on the web site but does not guarantee the accuracy of such information. "Pony Craft Store Private Limited" is not liable for any action you may take as a result of relying on such information or advice or for any loss or damage suffered by you as a result of you taking this action.

  10. Personal details provided to "Pony Craft Store Private Limited" through this web site will only be used in accordance with our privacy policy. Please read this carefully before going on. By providing your personal details to us you are consenting to its use in accordance with our privacy policy.

  11. If you have a question or complaint about this web site, please contact us by accessing the contact us page of our website.

  12. All images used in this website are only representative of the product and the actual product may differ from the image provided.

  13. Pony Craft Store reserves the right to change the packaging and technical specifications of its products without any prior notice.

  14. Pony Craft Store takes all reasonable steps to guarantee the quality of products sold on its website; however products may be returned or replaced only if the product fails to fulfill its stated functionality due to a manufacturing defect.

  15. In all cases where products have a manufacturing defect, the Pony Craft Store reserves the right to provide a replacement only after a thorough internal investigation to identify the reasons for the occurrence of the defect has been completed, however in most cases all steps will be taken to ensure that a swift and satisfactory replacement is provided to the customer as soon as possible.

  16. Pony Craft Store will take all reasonable steps to ensure that your products are not damaged in transit, however in rare cases where any damage occurs, replacements will only be made if the damage affects the physical or technical functionality of the product. In cases where there is damage to the packaging of the product but not to the actual product itself, no replacements will be made. In all such cases Pony Craft Store reserves the right to provide a replacement only after an internal investigation is completed and we are able to assess the reason for damage as improper packaging or lack of care undertaken during transit. However, again, in most cases all steps will be taken to ensure that a swift and satisfactory replacement is provided to the customer as soon as possible.

  17. Pony Craft Store Private Limited takes its responsibility towards our customers very seriously, and we will ensure that the needs of our customers are placed at the forefront of all our business transactions and interactions. If however we fail to meet your expectations, please use the contact us page of our website to write to us or call us with your complaint. You can also email our complaints team directly by writing to the email address: complaints@ponycraftstore.com